Legal
Privacy policy
How we collect, use and protect your personal data. Plain English, no surprises.
1. Who we are
This website, andyjarvis.digital, is operated by Elevated Experience Ltd, trading as Andy Jarvis Digital and The Digital King. In this policy, “we”, “us” and “our” mean Elevated Experience Ltd.
Elevated Experience Ltd is the data controller for the personal data described here, which means we decide how and why it is used. We are registered with the Jersey Office of the Information Commissioner (JOIC) under registration number 19141.
2. The personal data we collect
Information you give us
- Guide downloads and sign-ups: your name, email address, company, phone number (if you choose to give it), the topic you tell us you are interested in, and whether you agreed to receive marketing emails.
- Enquiries: anything you include when you email, call or message us, such as your name, contact details, job title and the details of your enquiry.
- Bookings: when you book a call through our booking page, your name, email address, phone number (if given) and any notes you add.
- Clients and event organisers: contact, billing and project information needed to deliver consulting, speaking or other services.
Information collected automatically
- Technical data: like any website, our hosting provider records technical information such as your IP address, browser type and the pages requested, to deliver the site securely and diagnose faults.
- Email engagement: our emails may record whether a message was opened or a link was clicked, so we can tell whether delivery is working and what readers find useful.
We do not use analytics or advertising trackers on this website, and we do not ask for special category data (such as health or religious beliefs). Please do not send it to us.
3. How we use your data, and our lawful basis
We only use your personal data where the law allows. In practice that means:
- To send you what you asked for, for example a download link to one of our guides, or a reply to your enquiry. Lawful basis: taking steps at your request, and our legitimate interests in responding to people who contact us.
- To follow up on the topic you chose, for example a short email asking whether we can help with a system selection you mentioned. Lawful basis: our legitimate interests in developing our business with people who have shown an interest in it. You can tell us to stop at any time.
- To send newsletters, insights and event news, only if you ticked the box to agree. Lawful basis: your consent, which you can withdraw at any time using the unsubscribe link in any email or by contacting us.
- To deliver services and manage our client relationships, including scheduling, invoicing and project communication. Lawful basis: performance of a contract with you or your organisation.
- To run and protect our website and business, including security, preventing spam and abuse, and keeping proper records. Lawful basis: our legitimate interests, and compliance with legal obligations such as keeping accounting records.
We do not make decisions about you based solely on automated processing, and we never sell your personal data.
5. International transfers
We are based in Jersey. Some of our providers process data outside Jersey, in the European Economic Area, the United Kingdom or the United States. Where data goes to a country without an adequacy decision recognised in Jersey, we rely on appropriate safeguards such as standard contractual clauses or certified frameworks offered by the provider.
6. How long we keep it
- Newsletter subscribers: until you unsubscribe. We then keep your email address on a suppression list so we do not contact you again by mistake.
- Guide downloads and enquiries (without newsletter consent): up to two years from our last contact with you.
- Client and financial records: for as long as the law requires, generally up to ten years.
- Website technical logs: for the short period set by our hosting provider.
7. Keeping your data safe
We use reputable providers, encrypted connections (HTTPS), access controls and strong authentication to protect your data. No system is completely secure, but if a breach ever affects your rights we will tell you and the JOIC where the law requires.
8. Your rights
Under the Data Protection (Jersey) Law 2018 you have the right to:
- ask for a copy of the personal data we hold about you;
- have inaccurate data corrected;
- have your data deleted, or its use restricted, in certain circumstances;
- object to processing based on our legitimate interests;
- object to direct marketing at any time, which we will always respect;
- withdraw your consent at any time, without affecting anything done before;
- receive data you gave us in a portable format, where applicable.
To use any of these rights, email digitalking@andyjarvis.digital. We will respond within four weeks, as the law requires, and there is normally no charge.
If you are unhappy with how we have handled your data, please talk to us first. You also have the right to complain to the Jersey Office of the Information Commissioner.
10. Children
Our website and services are aimed at businesses and professionals. We do not knowingly collect personal data from children.
11. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.
12. Contact us
For any privacy question or request, email digitalking@andyjarvis.digital or write to: Data Protection, Elevated Experience Ltd, Holly House, Tower Road, St Helier, Jersey, JE2 3HR.
Last updated 13 November 2026. Back to andyjarvis.digital.